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Connector FAQs
  1. What is the Keynote Connector?
  2. How do I start the Keynote Connector when I am invited to an evaluation?
  3. How do I use the Keynote Connector?
  4. What are the system requirements for the Keynote Connector?
  5. How do I uninstall the Keynote Connector?
  6. When I use the Keynote Connector, what does it track and when?
  1. What is the Keynote Connector?
    The Keynote Connector enables us to collect your feedback during an evaluation. The Keynote Connector displays a bar at the top of your screen with buttons that will guide you through evaluations. Pop-up dialog boxes provide evaluation instructions and follow-up questions on your experience throughout evaluations.

  2. How do I start the Keynote Connector when I am invited to an evaluation?
    Once the Keynote Connector is installed, it will automatically start up whenever you begin an evaluation in your Internet Explorer browser.

  3. How do I use the Keynote Connector?
    The Keynote Connector displays a tool bar at the top of your screen with three action buttons: Answer, Give Up, and Comment.

    Instructions in the dialog box remind you what to do during the evaluation.
    • Answer: When you have completed a task and are ready to answer questions about the task, click the Answer button.
    • Give Up: If a task is taking more time and effort than you would normally spend, click the Give up button.
    • Comment: Share your thoughts with us at any time during the evaluation by clicking the Comment button.


  4. What are the system requirements for the Keynote Connector?
    The following are the minimum system requirements for the Keynote Connector:
    • Windows 2000, XP or Vista
    • Internet Explorer 5.5, 6.0 or 7.0
    • Pentium 500MHZ or better
    • 1MB disk space


  5. How do I uninstall the Keynote Connector?
    Follow these steps:
    1. Under the Start menu in Windows, click on Control Panel.
    2. Double-click on Add or Remove Programs.
    3. From the list of installed programs, choose Keynote Connector.
    4. Click on the Remove button.
    5. When prompted to uninstall Keynote Connector click OK.

      Some files may remain locked or in use and cannot be immediately removed, but they will be removed the next time you restart your computer.


  6. When I use the Keynote Connector, what does it track and when?
    You must use the Keynote Connector to perform a customer experience evaluation. During the evaluation, once an objective or specified part of the evaluation has been completed, a brief upload will send Keynote information about the pages you have browsed. Comments you have provided and/or the answers to the questions that you were asked will be uploaded at the end of the evaluation. When you are not actively participating in an evaluation, we do not track your movements on the Web. No information is uploaded to us apart from the data gathered during live customer experience evaluations.

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